Manage your installed base. Optimize service. Grow lifecycle value.
OverSight is a digital lifecycle management solution that transforms aftersales from a cost into a strategic competitive advantage. It provides equipment manufacturers with full visibility into their installed base, along with the tools to efficiently manage service, customer relationships, and lifecycle value—globally and at scale.
One platform – and everything you need for lifecycle control
OverSight helps companies build visibility into their installed base and develop service, usage, and lifecycle services in a data-driven and scalable way. This solution brings practical digital lifecycle management into today’s Industry 4.0 environment, supporting both OEM service businesses and broader industrial automation ecosystems.
OverSight integrates easily with your existing systems and services. The platform is accessible anytime, anywhere—via browser and mobile—and supports operations with an intelligent AI assistant. Together, these capabilities ensure effective data management throughout the entire lifecycle.
OverSight Care
The core of lifecycle operations
Unifies equipment management, service, and aftersales into a single scalable solution.
OverSight Intel
The intelligent data foundation for OverSight Care
Collects and refines real-time equipment data for OverSight Care, enabling predictive maintenance and digital services.
Read moreOverSight Control
Connects equipment and processes
Connects equipment and automation to OverSight Care, providing visibility and control across lifecycle processes.
Visibility management
– the foundation of it all
Without an up-to-date view of their installed equipment base, an OEM manufacturer cannot effectively manage the aftermarket or systematically develop their services. OverSight Care consolidates the entire installed base into a unified overview, displaying equipment locations, customer information, lifecycle stage, service history, current condition, and spare parts data.
Service management
– from reactive to predictive
Service is the most important touchpoint between the OEM and the end customer throughout the equipment’s lifecycle. OverSight Care centralizes planning, execution, and service activity monitoring, linking every action to the equipment, the customer, and its service history.
Process optimization
– a scalable operating model
A growing OEM needs unified and digital aftersales processes. OverSight Care digitalizes and standardizes processes across the entire organization and partner network, enabling a consistent customer experience and controlled global growth.